Our site uses cookies to improve your browsing experience. To learn more please read our Privacy Policy

Technical News

If you want to stay on top of everything that's going on with Fronter, this is the place. You can sort the list so that you only get the kinds of news that you think you might find interesting.

  

  • Post Thumbnail

    Content search service upgrade, roll-out

    2016-11-24: Today we are starting the roll-out work of our upgraded content search service.  Read More...

  • Post Thumbnail

    Maintenance on Blackboard Collaborate on Friday, December 23

    Blackboard Collaborate, our third party integration for web conferencing in Fronter, are performing a maintenance on Friday, December 23, from 02:00 CET to 06:00 CET. During this maintenance, Blackboard will be migrating traffic to new firewall clusters and therefore services will be down.What does this mean for your Fronter building?During the maintenance the tools ClassLive and Meeting are not available.   Read More...

  • Post Thumbnail

    Maintenance on Blackboard Collaborate, Friday, November 11

    Blackboard Collaborate, our third party integration for web conferencing in Fronter, are performing a maintenance on Friday, November 11, from 02:00 CET to 06:00 CET.What does this mean for your Fronter building?During the maintenance the tools ClassLive and Meeting are not available.   Read More...

  • Post Thumbnail

    Maintenance on Blackboard Collaborate, Saturday, October 15

    Blackboard Collaborate, our third party integration for web conferencing in Fronter, are performing a maintenance on Saturday, October 15, from 20:00 CEST to 23:59 CEST.What does this mean for your Fronter building?During the maintenance the tools ClassLive and Meeting can be intermittently unavailable.   Read More...

  • Post Thumbnail

    Maintenance on Courses tool - September 13 19:00 CEST - New SCORM service improvement.

    UPDATE:We had to delay the maintenance tonight a little. The SCORM update will take place a bit later tonight.*****************************We are going to perform a maintenance on the Courses tool (SCORM) tonight at 19:00 CEST.We are switching to our new SCORM server. The maintenance will not cause any downtime, but it will cause you to have to restart your course if you are in the middle of taking it.An improvement with the new SCORM service is that it is now possible to embed courses directly ...  Read More...

  • Post Thumbnail

    Two new functionalities for administrators

    Fronter is happy to announce that we have created two new functionalities in Fronter for administrators. We have created an option to display only imported rooms in the overview of the archived rooms and a tool to help you delete unused imported rooms.Please see our blog post for more details and pictures: Back to school - Two new functionalities for administrators   Read More...

  • Post Thumbnail

    Norway: Integration problems are resolved

    We were able to finalize our work on tidying up last year's groups and giving the correct access rights to the new groups.Should you still find any groups in your school that don't look correct, please let your Fronter admin know.We apologize for any inconvenience and delay this may cause.   Read More...

  • Post Thumbnail

    Norway: Integrations are now activated again

    We have activated the imports for all Norwegian schools (except for the customers who asked us not to do so). The new data is now getting imported.We are still working on tidying up last year's groups and giving the correct access rights to the new groups. We publish a News when we have finished this work.   Read More...

  • Post Thumbnail

    Norway: Some integration problems are still ongoing

    Some Norwegian customers are experiencing problems with their import. We are still working with high pressure to resolve the problems. Therefore, for some customers the integrations are not activated yet and new data could not be imported.We apologize for any inconvenience and delay this may cause.   Read More...

  • Post Thumbnail

    Norway: Remember to activate your import

    This is a reminder for all Norwegian Fronter administrators: Please remember to activate your import again when your import file is ready for the new school year.For many installations, Fronter has done some cleaning jobs so that last years imported groups got removed. When the import runs again, the Fronter building will be populated with the new groups.If you haven't activated your import until Friday, August 12th, we will turn it on for you to ensure that you have your updated data ready...  Read More...

  • Post Thumbnail

    A small improvement to make archiving easier for Fronter administrators

    We have just released a feature change on the archiving page. Go to Rooms > Display All Rooms > Archived Rooms.Scroll down to "Rooms you may want to archive (rooms without any groups)".We have added a checkbox "Show only imported rooms". Checking this option will display only imported rooms from your integration in the list below.This is useful for customers who archive imported rooms during their end of year maintenance.   Read More...

  • Post Thumbnail

    Our new support system is here!

    We have switched to our new support portal today! Our Fronter administrators experience now a new and modern way of creating and tracking tickets.Are you a Fronter admin and are wondering about the change? Please have a look at our Knowledge Base article.   Read More...

  • Post Thumbnail

    Summer is here - Prepare for Start of Year

    Summer and school holidays are in sight and the quiet summer time is also the time to prepare your Fronter building for the next school year. We encourage all teachers to do a general tidy up of their rooms. And when the rooms are tidy and the teachers and students are ready for vacation, administrators can archive the rooms. We have documented all the routines for End of Year and Start of Year in this document. During the summer, the imports are generally stopped to avoid that partial...  Read More...

  • Post Thumbnail

    We are ready for CloudFlare

    After having CloudFlare enabled during low traffic periods for three weeks (see also this News post), we are now ready to enable CloudFlare for all Fronter customers permanently, starting Monday, 20.06.2016.What does this mean for you as a user?With CloudFlare we are adding support for a number of modern technologies, such as:IPv6HTTP/2SPDYTLS 1.2 with Elliptic Curve Cryptography and Forward Secrecy... and much moreWhile these will all contribute to improving performance for the Fronter platform...  Read More...

  • Post Thumbnail

    Our new support system is coming

    Dear Fronter administrator,To ensure that you get the best support possible, we are moving to a new ticket management system.After an intensive review we decided that Freshdesk (www.freshdesk.com) was best suited to our needs. The main reason for this is that, along with allowing us to take tickets via phone calls, a web portal or e-mail (as you’re used to) it also gives us a large number of other support channels. Whilst we will not be implementing these to begin with, we hope to make use of th...  Read More...

  • Post Thumbnail

    Upcoming Metadata change in the Fronter SAML Service Provider

    The following information only concerns customers using federated login. If you are unsure if this impacts you, please contact your Fronter representativeWe are about to make an upcoming Metadata change in the Fronter SP (SAML Service Provider) which may affect login for all customers using federated login to access the Fronter learning platform.The background for the changes is that the certificate and keys Fronter is using to sign SAML requests is about to expire and will be exchanged with a n...  Read More...

  • Post Thumbnail

    We are getting ready for CloudFlare

    In preparation of rolling out CloudFlare globally to our Fronter customers, we are starting to enable CloudFlare first during low traffic times in the evenings. With CloudFlare, we can provide better performance and security. We are enabling CloudFlare on the following times: Every evening Monday to Sunday from 17:00 CEST until the next morning 04:00 CEST.   Read More...

  • Post Thumbnail

    Stop dates for imports in Norway, Malta, the Netherlands, Denmark, Poland, Germany and the UK

    To avoid integrations running over the summer when there are partial data for the new school year in the MISs, we are stopping the imports on specific dates based on the country.The dates are as follows:04.07.2016 Norway11.07.2016 Malta25.07.2016 Netherlands, Denmark, Poland, Germany01.08.2016 United Kingdom Exceptions are:Cambridge UKc2kschools UKvumcacademy Netherlandssummacollege Netherlandssosusj Denmarkuia Norwayuio Norwayhsh Norwayoa Norwayhifm Norwayhih Norwayhihm Norwayhil Norwayhim...  Read More...

  • Post Thumbnail

    A new and fresh support system

    Following the merger of Fronter and itslearning one of our major tasks has been to ensure that all customers get the best support possible. As part of this process we have performed a full review of both the processes we work to and the software we use. For our ticket management system we have decided to move all customers from the existing support systems to a single product and after a review we decided that Freshdesk (www.freshdesk.com) was best suited to our needs.   Read More...

  • Post Thumbnail

    UK: Start of Year Archiving

    The UK archiving of MIS generated rooms has now been completed and ready for you to activate your MIS for the next academic year. To re-activate your import which you will be able to do from 1st September. To reactivate your import, do the following: -      Login to Fronter as an Administrator -      Click on your name at the top right -      Click on Admin -      Click on Tools -      Click on your schools name on the le...  Read More...

  • Post Thumbnail

    Blackboard Collaborate maintenance on October 17

    Blackboard Collaborate has announced that they will be performing emergency infrastructure maintenance on October 17, 2015. This maintenance will affect all Fronter buildings using the services ClassLive and Meeting. Begin Time: Saturday, October 17, 2015 22:00 CEST  End Time: Saturday, October 17, 2015 23:59 CEST  Please expect that Meeting, ClassLive sessions and recordings services will be unavailable for periods of time during this maintenance window.   Read More...

  • Post Thumbnail

    Maintenance window on Wednesday, October 14

    Our next regularly scheduled monthly maintenance takes place on Wednesday, October 14. There will be outages on the following services: Login via authentication (imported users): There will be a period of about five minutes where imported users cannot login to our services. This will occur sometime after 22:00 CEST.   Read More...

  • Post Thumbnail

    What functionality is based on Java-like browser plugins, and what are our plans?

    With the recent Google Chrome version 42 the ability to run Java applets and other similar browser plugins was removed as default (read more here). This is expected to be end of life entirely this autumn, and other browser vendors are following suit. So how will this affect the existing functionality? Please see below for other impacted functionality and related plans. The functionality that will continue as-is will be as before, in browsers with support for plugins.Open / Edit / Save ...  Read More...

RSS Feed