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Knowledge Base

Browse all self-help articles on how-to's and other topics. 

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    The new support portal

    On Wednesday, 29.06.2016, we switched to a new support portal and you as a Fronter administrator will get a new and modern way of creating and tracking tickets. Your normal support procedures will not change, just the look and feel of creating and checking tickets varies. What do I need to do as a Fronter admin?You access the support portal as you used to - from the Support tab in your Fronter building.The first time you access the portal, you need to register an account. Go to Sign up ...  Read More...

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    New version of Open Edit Save (OES)

    OverviewOpen Edit Save (OES) is a feature in Fronter that makes it possible to edit office documents that have been uploaded to Fronter. The feature previously used a custom-made OES browser plugin. But the technologies behind this plugin are no longer supported in several browsers.   Read More...

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    All about Blackboard Collaborate

    Blackboard Collaborate is the web conferencing application that we use in Fronter for live web based meetings. In Fronter, there are two different ways to use Collaborate: In a room: ClassLive with whiteboard and chat that can be added to a room and entered by all the members of that room. As personal tool: Meeting can be added to the personal tool bar where up to three people can communicate and share desktop.   Read More...

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    Ephorus and Office 365

    Your school may use Office 365 and students create and store their work in OneDrive. If the students then submit those word documents to an assignment in Fronter, the plagiarism control won't work. In the status overview, teachers see the plagiarism check with 0%, but when clicking on it to get the Ephorus report, they are presented with an error.    This is a known issue on Ephorus' site.  At the moment Ephorus doesn't have plans to add compatibility for Office 365 in the near fu...  Read More...

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    The new Uploader

    The new file uploader provides a consistent interface throughout Fronter anywhere you might want to upload a file. It supports all file types and works with drag 'n drop of files (and folders for Chrome). Significantly, it also works on mobile and tablet devices.The picture shows the uploader after you have selected which files to upload, and you are in the process of doing an upload.To select files, simply chose "Select files", and then follow the dialogue to find files on your co...  Read More...

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    Help with Java plugin issues

    Fronter includes a few Java plugins, most notably the download application and the sound recorder. These applications are not required for login to Fronter so they are optional in that sense and not having them enabled does not impede using other Fronter functionality. See also here about the future of Java and related plugins.   Read More...

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    Whitelisted iframes

    To maintain a secure learning environment, as a general rule, the Fronter learning platform is not open to external iframes. However, we know that many of you want to be able to embed content in Pages, Tests, Documents and Learning paths.Because we really want to improve teachers’ workflow we are making it easier for you to embed content, without compromising the security of the platform.To that effect, we have currently (July 18, 2016) whitelisted the following domains:23video.comakamaihd...  Read More...

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    Fronter IP range

    Fronter services are available through a wide range of IP addresses. For many services we use CloudFlare, who maintain an up-to-date list of IP ranges on https://www.cloudflare.com/ips. Connections to CloudFlare’s IP ranges must be allowed to access Fronter services. All our services are available on ports 80 and 443.   Read More...

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    What types of files can I send to Ephorus?

    The Ephorus plagiarism detection service can currently receive the following file formats from the Fronter assignment application: Microsoft Office Word (.doc, .docx) Word Perfect (.wpd) Adobe Acrobat (.pdf) (with computer readable text) Text documents (.txt, .rtf) OpenOffice Text documents (.odt, .sxw) Internet documents (.html, .htm) The maximum document file size is 25 MB. For any other types of files, you will in the evaluation view see a text saying the document was not sent to Ephorus. Rea...  Read More...

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    Authentication with a local LDAP server

    If the username in Fronter is the same as the registered username on the LDAP server, it is possible to set up LDAP authentication for Fronter. How to get started To set it up, please go to  https://fronter.com/[customerurl]/testdata/ldaptest.phtml and fill in the form with your LDAP server details. The different components of the test page and their function is defined as follows: ldap server: The url or IP address of the LDAP server ldap port: The port to connect on this is normally 636 f...  Read More...

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    Fronter's regular maintenance windows

    Regular maintenance of the Fronter platform will be carried out on the second Wednesday of every month. There are no fixed times as the maintenance work may vary, but the maintenance window will not start earlier than 20:00 CET. Not every maintenance window will be used.   Read More...

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    What do the error messages in the import error log mean?

    This article outlines a list of common error messages produced by automatic user data imports. The error messages are under ongoing revision in order to make them as useful as possible, hence they are subject to change. Accordingly, this entry will updated once there are changes in the underlying messages.   Read More...

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    Can I check for any errors in our nightly import?

    Fronter hosts a multitude of automatic user data imports from different MIS/SIS. At a minimum, most imports produce an error log that you can access. If your import is set to use the FEM transfer client, you can access the error logs through the upload URL (the one with the format "https://ws.fronter.com/es/authkey=...").   Read More...

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    Embedded content is not showing

    Many browsers have implemented security measures to prevent users from inadvertently viewing content with “mixed security”. What happens In some cases you may experience that an embedded piece of content, such as a video, displays fine on some browsers but not so on others. In IE, specifically, you may be confronted with a dialog saying "Do you want to view only the webpage content that was delivered securely?".   Read More...

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    What does the room copy include?

    The room copy functionality, whether invoked in Admin, through the create new room screen or the start of year screen of imported rooms, as a general rule includes content created by the room owner, but not anything created by the students unless they have created or uploaded it in a normal resource folder. The following contains some tool specific examples:Forum: only the initial opening contribution is copied, i.e. no forum contributions are copiedAssignment: assignments are copied, not the st...  Read More...

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